Even the best amenities are cold without the warmth of great service.
The service experience extended to members and guests is paramount to the long-term growth and sustainability of any business – and many times it can be delivered at no additional cost. TCS evaluates the customer experience through property audits, surveys and benchmark analyses. Our team works with onsite personnel and management in the development of measurable metrics that allow our clients to objectively monitor and manage how they are taking care of their customers. This lets them use real data to initiate corrections and chart a successful and sustainable future. TCS can also be utilized to perform "secret shopping" engagements to get a real understanding of how your club or facility treats members and guests in everyday situations.Phase 1 – Initial Due Diligence, Work Product, and Delivery